Frequently Asked Questions
When will my order ship?
Most orders ship within 3–5 business days. You'll get a confirmation email with a tracking number when it's on its way.
How long does shipping take?
After your order ships, standard delivery is typically 5–8 business days within the US.
How much does shipping cost?
We charge a flat $4.99 shipping fee on most orders. Shipping is free on orders of $40 or more. Very large or heavy orders may incur additional charges, which will be shown at checkout.
Do you ship outside the US?
We currently ship within the United States only. We hope to expand in the future!
Can I return my order?
Yes! We accept returns within 30 days of delivery. Items must be unused and in their original packaging. See our Refund Policy for full details.
My order arrived damaged. What do I do?
We're so sorry! Email us at support@avasquishi.com with your order number and a photo. We'll make it right.
Can I change or cancel my order?
Email us at support@avasquishi.com as soon as possible. We'll do our best to help before your order ships.
Are your squishies safe for kids?
Yes! Our products are recommended for ages 3 and up. See our Safety page for full details.
How do I track my order?
You'll receive a tracking number by email when your order ships. You can also log in to your Account to view your order history.
Still have questions?
Email us at support@avasquishi.com — we're happy to help!